Posted on 13.08.2019


Junior IT Service and Process Manager (m/f/x)
Division Operational Excellence

We are looking for someone to join our team in Aschheim/Munich
Your tasks
  • Owner of the IT Service Management processes worldwide - Agree scope of the IT services management processes, function, the items that are to be controlled, and the information that is to be recorded
  • Plan and manage population and ensure regular housekeeping of the corporate CMDB
  • Conduct requirement analysis, process review and fit gap analysis
  • Ensure that changes to the IT Service management methods and processes are properly approved and communicated
  • Set-up interfaces with incident management, change management, problem management, configuration management, network management and release management
  • Produce management information, including KPIs and reports
  • Technical Implementation of IT Services in our ITSM Suite

Your profile
  • University Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or several years of work experience
  • Required knowledge of working with ITSM applications, including strong technical implementations skills, preferable with BMC Remedy
  • High process and project orientation
  • Solution orientation, strong organizing and keeping track ability
  • Effective team orientation combined with independence, as well as a high degree of communication skills and social competences; enjoy working in a team
  • ITIL certification and IT operations background is a plus

This is what we offer
  • Challenging and diverse tasks with scope for introducing your own ideas and experience
  • An excellent working atmosphere in a highly-motivated and successful team with an international company culture
  • Further professional and personal development at one of the world's leading providers of payment processing
  • An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly
  • A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events
Become part of our success story. Become part of a highly qualified team, united by a vision: to make payment happen.
Have we awakened your interest? If so, please use our short online form to send us your application.

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